Shipping & Returns

Processing Time:

Orders are shipped within 1-3 business days via DHL eCommerce, USPS, or ePacket depending on location and service speed.
The cutoff time for orders is 8:00 PM EST, daily.

Estimated Delivery:

U.S. Domestic Orders: Typically delivered within 7-14 days; over 90% are delivered in 11 days or fewer.
International Orders: Average delivery time is 12 days post-processing, subject to customs delays. Customs duties, fees, or VAT are the responsibility of the customer.

Shipping Fees:

$4.99 for orders under $50; free for orders $50 and over. Rates apply uniformly across all countries.

Tracking:

Available for all orders. Visit the Order Status page to monitor your shipment's progress.

30-Day Returns: Items can be returned within 30 days from delivery for a full refund, store credit, or exchange, free of charge. A free shipping label will be provided upon return request approval.
Conditions for Return: Items must be unused, in original packaging, unwashed, with all tags attached. Exceptions are handled case-by-case with prior approval.
Non-Returnable Items: Includes personal or intimate-use items, clearance items, and items bought with certain discounts. These may be eligible for store credit instead of a refund.
Lost Items: Not responsible for items lost or stolen post-delivery. Issues with delivered items must be reported for insurance investigation.
Special Returns: Multiple purchases of the same item in different sizes or colors to try before buying will incur a $4.99 return fee per item if returned.
Additional Fees: If returning an item that qualified for free shipping, the waived shipping fee will be deducted from the refund.

For further inquiries or assistance, please reach out to us at orders@bunnybumm.com or visit our Contact Us page. You can also view detailed policies at our Shipping Policy and Returns Policy pages.